MFA Error: The code you entered is invalid

MFA Error: The code you entered is invalid

❗️Error: The code you entered is invalid

This error occurs during login when you are asked to enter a 6-digit code from your authenticator app or SMS. This error indicates that the generated 6-digit code does not match what is expected by the Drova application.

Solution 1 - Double check the 6-digit code

  • Double-check that you have correctly entered the one-time 6-digit code into the login page.


Solution 2 - Sync time

  • The device running the authenticator application needs to have the correct date and time in order to correctly generate the code. If you have no internet access, the authenticator application will still successfully work as long as the device time is still correct.

  • If you are using Google Authenticator on Android, you can use the “Time sync” feature. Within the Google Authenticator app, open the Settings, and in the “Time correction for code” section select Sync now.

  • This can also be corrected by enabling automatic date and time settings on your phone.


    iPhone - Turn on Set Automatically in Settings > General > Date & Time.
    ​
    Android - Turn on Automatic date and time in Settings > General Management > Date and Time.
    ​

Solution 3 - Try a different authenticator app

Try using a different authenticator application. Drova supports a range of authenticator applications, including-

Solution 4 - Try a different method

  • When your primary factor, such as your device for an authenticator app or receiving an SMS, is not working, you can use the recovery code or email as a backup MFA factor to log in to your Drova profile.
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