Process flows

Process flows

ℹ️ This feature is only accessible to Administrators and members of IBS Security Group with Edit rights.

💡 Tip: Important business services also known as critical operations.

Process flows help mapping each process to understand its conditions and resource dependencies to build a resilient business model. This provides a single overview of the dependencies across your organisation, allowing for the allocation of alternate processes or resources in case of disruptions.

⚠️ Good to know:

  • You can map only one process flow per important business service.

  • A critical process can have only one logic. For example, if ‘Payment value’ is set as the originating process for one logic, it can't be set up for other logics.

Add a process flow

  1. Navigate to the Important Business Services tab.
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  2. Select a specific important business service record from the left-hand menu.
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  3. Navigate to Critical processes tab.
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  4. Scroll down to the Process flow section to start mapping out your plan to reduce harm as a flow chart.

Scenario 1: Default View - no condition

  1. The default view has the 'Condition' box unchecked and the 'the result is another critical process' box checked.
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  2. Select the appropriate originating process from the drop-down list.
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  3. If the 'the result is another critical process' box is checked, select the resulting process from the drop-down list.
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  4. If the 'the result is another critical process' box is unchecked, enter a brief description on the resulting outcome.
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  5. Click Done.

Scenario 2: Adding a Condition

  1. To add a condition to the process flow, simply tick the Condition box.
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  2. Enter the condition in the text field and include both the process or outcome for both 'yes' and 'no' conditions.
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  3. Click Done.


Change or Delete Process Flow

  • To add another flow in the process, select Add from the Actions Menu of the last process card.
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  • To delete a flow, select Delete from the Actions Menu of the last process card. Deleting a logic is only possible from the last step in the process, minimising downstream and upstream impact.
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  • Editing logic is not currently available. If you need to edit a logic, delete the existing one and create a new logic.

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