Consumer Duty

Insights: Consumer Duty

Insights

Consumer Duty Dashboard

The Consumer Duty Dashboard has been provided for UK customers to help report on performance against the four Consumer Duty Outcomes. 

Alert
Adding the Outcomes
For the Dashboard to show any results the metrics have to be tagged with at least one of the four outcomes. They are:
  1. Price and Value
  2. Products and Services
  3. Consumer Support
  4. Consumer Understanding
For help in adding Tags - please click here.

Consumer Duty Health

The landing page shows an overview of metric performance for each of the four Consumer Duty Outcomes and overall. 


  1. The % calculation is based on the metric rating. It is the combined metric score, over the maximum possible score x 100. The scores are Unacceptable = 0, Partially Acceptable = 1 and Acceptable = 2. Note that you may have different wording on your site
  2. The 'Metric By Current Rating' chart shows an overview of Consumer Duty metric performance (based on current rating), more detail on the metrics can be found on the Consumer Duty Details page
  3. Right clicking on any part of the page will take you through to the relevant metric details

Consumer Duty Details

The Consumer Duty Details page provides you with a deeper look in to the Consumer Duty metrics, showing you how the metrics have performed over the last 6 months (by default).

Idea
Top Tip! the default for this page is to show results from the last six months, if you need to see more, just click on the chart, then click on the 'Filters' bar on the right hand side, then click on the 'eraser' icon for Period End to remove the 6 month filter.


  1. Use the buttons at the top of the page to easily filter the page by an Outcome
  2. Click on any part of the Rating or Trend charts to filter by the selected Rating or Trend
  3. Right clicking on any part of the page will take you through to the relevant metric details

    • Related Articles

    • Insights Overview

      Insights Overview Insights provides high level GRC Business Intelligence to help better understand your GRC profile and to leverage the valuable data within your Drova solution. 'Dashboards that tell a story through visualisations' The initial three ...

    • Viewing current Open/Overdue tasks

      ✅ Applies to: Compliance module, Risk module, Key Metrics module, Events module, Registers module, Contracts module, Control Library module, Document Library module, TriagePro module ⚠️Security/System permissions required to perform action: full ...

    • SSO Production Documentation

      Single Sign-On Overview Identity allows connecting customers' users directories as an identity provider (IDP) and can be referred to as the "Identity Federation." When the federation is configured, the Identity delegates authentication and ...

    • Perform bulk operations with the GraphQL API

      You can streamline data retrieval with the GRC GraphQL API by using bulk operations, which allow you to fetch data in large quantities asynchronously. This API is specifically designed to simplify handling pagination for extensive datasets. It ...